Contact VisiFlora Customer Support
We are here to help with orders, refunds, shipping questions, and product information. Our customer support team responds to most inquiries within 24 hours.
Email Support
The fastest way to reach us. Send your question along with your order number for the quickest response.
support@visiflora.comPhone Support
Speak directly with our team. Toll-free within the United States.
+1 (800) 390-6035Hours: Mon–Fri, 9 AM – 5 PM EST
Refund Requests
If you would like to initiate a return under our 60-day money-back guarantee, contact support with your order number and reason for return.
View Refund Policy →Common Questions Before You Contact Us
Many common questions are answered in our existing pages. Before reaching out, you may find the answer here:
- How do I request a refund?
- How long does shipping take?
- Will VisiFlora work for me?
- What is in VisiFlora?
- What does VisiFlora cost?
Business Information
VisiFlora orders are fulfilled and billing is handled by our trusted payment processor, BuyGoods. Your billing statement will reflect the charge as "BuyGoods."
For order-specific questions, please always include your order confirmation number to help us assist you quickly.
Response Time
We aim to respond to all email inquiries within 24 hours during business days. Phone support is available during posted business hours and may have occasional wait times during peak hours.