Privacy Policy
At VisiFlora, your privacy matters. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data when you visit our website or purchase our products.
1. Information We Collect
When you visit our website or place an order, we may collect the following types of information:
- Personal Information: Name, mailing address, billing address, email address, and phone number provided when placing an order or contacting customer support.
- Payment Information: Payment is processed securely through our third-party payment processor, BuyGoods. We do not store full credit card numbers on our servers.
- Technical Information: IP address, browser type, device type, referring URL, pages visited, and time stamps. This data is collected automatically when you visit our site.
- Cookies and Tracking: We use cookies and similar technologies to improve site functionality, remember your preferences, and analyze visitor behavior.
2. How We Use Your Information
Your information helps us provide and improve our service. We use it to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and customer service communications
- Respond to inquiries and provide product support
- Improve the design, content, and performance of our website
- Detect and prevent fraudulent activity
- Comply with applicable laws and regulations
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited situations:
- Service Providers: Trusted third parties such as our payment processor (BuyGoods), shipping carriers, and email service providers — only as needed to perform their function.
- Legal Requirements: If required by law, court order, or to protect the legal rights of VisiFlora or our customers.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred along with other business records.
4. Data Security
We use industry-standard security measures, including SSL encryption on all checkout pages, to protect your personal and payment information. While we work hard to safeguard your data, no internet transmission is 100% secure, and you provide your information at your own risk.
5. Cookies & Analytics
Our website uses cookies to improve user experience and gather analytics about how visitors use our site. You may disable cookies in your browser settings, but some site functions may not work properly without them. We may also use third-party analytics tools that collect anonymous usage data.
6. Email Communications
If you provide your email address, we may send you order updates, customer service responses, and occasional offers related to our products. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email.
7. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data
- The right to object to or restrict certain processing
- The right to receive a copy of your data in a portable format
To exercise any of these rights, please email support@visiflora.com.
8. Children's Privacy
Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove the information from our records.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies before submitting any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our site after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Email: support@visiflora.com
Phone: +1 (800) 390-6035